Microsoft Product support

Error code 12007-28 while installing or uninstalling Office 2013 or Office 365

Causes for the Office install error

1. Your security software or your firewall might be blocking the Office installation.

2. Proxy settings are enabled on your computer.

3. Pre-existing version of an Office Suite.

4. Incomplete\partial\failed repair\installation\change\removal of the Office Suite.

Fixing 12007-28 Office error code

Turn OFF Security software and Firewall:

First, temporarily turn off the antivirus and firewall security.

Then, install the Office 2013 or Office 365 Suite.

Follow the below solution steps to fix Office error code 12007-28 while installing or uninstallig Office suite

1. Login to only if you have purchase Office through Microsoft Store. 

If you purchased Office product key alone, go to and enter the product key.














2. If you have online account enter the username and password.

Office installation uninstall error code











3. Click on the Install button

Office installation uninstall error code








Click on downloaded file and installation prepares.

        Office installation uninstall error code        







Office installation will start after checking and preparing the configuration.

Office installation uninstall error code










Follow the simple onscreen instructions.

Once installation is completed, click on All Done button.

Office installation uninstall error code            










Now, the Office Suite is installed and ready for use and the error is fixed

You may check if the Microsoft Office applications are working fine.


If the issue is still not fixed, it can be a very critical problem with your computer. It can affect your personal data and the Windows Operating System. Windows registry and System files affected. It needs a manual removal and recommended to be performed by an expert. 

Chat with Expert for support


Office installation uninstall error code